Achieve Your Goals With Our Customer Success Team


We're here to help you grow every step of the way

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Our Customer Success Managers Work to Drive Your Success

eSpatial's customer success team will provide you with personalized and specialized assistance. Because we value your time, you can expect us to get back to you quickly. Because your business presents unique challenges, we’ll leverage our knowledge and experience across the team to bring you the right solution.

Andrew Merriman

Andrew has been a member of the eSpatial team for 3 years which has been spent dedicated to helping our customers be successful in their mapping. In this time Andrew has built an enormous knowledge of mapping and its relevance for business as well as the public sector, and how it can be used to make any given project hugely successful.

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Dave Flynn

Dave has been a member of the eSpatial team for over 5 years which has been spent dedicated to helping our customers be successful in their mapping. In this time Dave has built an enormous knowledge of mapping and its relevance for business as well as the public sector, and how it can be used to make any given project hugely successful.

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Jenny Kelly

Jenny has been a member of the eSpatial team for over 10 years which has been spent dedicated to helping our customers be successful in their mapping. In this time Jenny has built an enormous knowledge of mapping and its relevance for business as well as the public sector, and how it can be used to make any given project hugely successful.

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Rachel Dunphy

Rachel has been a member of the eSpatial team for over 5 years which has been spent dedicated to helping our customers be successful in their mapping. In this time Rachel has built an enormous knowledge of mapping and its relevance for business as well as the public sector, and how it can be used to make any given project hugely successful.

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Shane Lalor

Shane has been a member of the eSpatial team for over 20 years with the last 10 spent dedicated to helping our customers be successful in their mapping. In this time Shane has built an enormous knowledge of mapping and its relevance for business as well as the public sector, and how it can be used to make any given project hugely successful.

Watch introduction video

Our Process

Step 1

Discovery and Planning

At this initial step we gather detailed information about your needs, goals, and existing workflows. The collected information is used to develop a tailored implementation plan that outlines the steps, timeline, and resources required to successfully use eSpatial's mapping tools, ensuring it aligns with your objectives and operational processes.

Step 2

Setup

This step involves configuring your account to meet your specific needs. This process typically includes configuring settings such as map layers, data sources, and user permissions. Additionally we will provide training or documentation to ensure that you can effectively utilize all of eSpatial's mapping features.

Step 3

Training and Coaching

This step involves educating you on how to effectively utilize the software's features and functionalities. This training can be delivered through various methods such as virtual webinars, comprehensive user manuals, and interactive tutorials. The goal is to ensure that you are proficient in tasks like data input, map creation, spatial analysis, etc.

Step 4

Progress Review

This step involves evaluating the implementation and usage of the software to assess its effectiveness in meeting your goals and requirements. This review typically includes analyzing key performance metrics such as user adoption rates, system uptime, data accuracy, and feedback from users.

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