Great Out of The Box UI and Fantastic Customer Support

  • Raghu V
  • Director, Sales Ops
  • Medical Devices
  • 1001-5000 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

Easy to map and design territories; clean UI

Cons

Took a little bit to understand how data inputs interfaced with design

Capterra review page

Engel & Völkers Americas

  • Alex D
  • Senior Director, Expansion
  • Real Estate
  • 51-200 employees

  • Overall: 4/5
  • Ease Of Use: 4/5
  • Features: 4/5
  • Support: 5/5
  • Value: 4/5

Pros

At E&V we use this software as a sales tool to show prospects their "territory" first hand. We also are able to create maps using address points to make it easier for our sales team to navigate larger areas of the US to make better use of their time.

Cons

I wish we could download maps using a KLM file so we could recreate them easier on other platforms.

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Review

  • Kevin B
  • Vice President of Sales
  • Hospital & Health Care
  • 51-200 employees

  • Overall: 4/5
  • Ease Of Use: 2/5
  • Features: 3/5
  • Support: 5/5
  • Value: 3/5

Comments

I don't use it very often. Each time I do use it I have to start over from scratch.

Pros

Good way to manage sales territories and zip codes

Cons

not the easiest to use, has a mind of it's own.

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Maps for sales

  • David P
  • Digital Marketing Manager
  • Real Estate
  • 201-500 employees

  • Overall: 4/5
  • Ease Of Use: 4/5
  • Features: 4/5
  • Support: 4/5
  • Value: 4/5

Comments

Been good

Pros

Support is quick and very knowledgeable

Cons

Degree of learning to get going after several starts

Capterra review page

Excellent support and customer service

  • Jacqueline M
  • Marketing Executive
  • Transportation/Trucking/Railroad
  • 501-1000 employees

  • Overall: 3/5
  • Ease Of Use: 2/5
  • Features: 3/5
  • Support: 5/5

Comments

I had issues with uploading data and making the map work in the way required for our business. I found the process quite complicated, however, the Support Mapping Specialist was just excellent!. She took the time to ensure our data was in a workable format, talked me through each step in the process, and made sure the end result was exactly what we needed.

Pros

Being able to drill down to specific postcode sectors.

Cons

I think uploading the data and creating the initial map was quite complicated. But the online support was very good.

Capterra review page

This is the only system I've found to accomplish our needs

  • Jared E
  • Web & Digital Design Manager
  • Marketing and Advertising
  • 1001-5000 employees

  • Overall: 5/5
  • Ease Of Use: 4/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

The ability to visualize data on a map meeting the needs of senior leadership presentations.

Cons

It is very robust, so can be a bit confusing. Fortunately, their support is very knowledgeable and able to help solve complex problems quickly.

Capterra review page

Exceptional Customer Service

  • Kathy B
  • Director of Marketing
  • Biotechnology
  • 51-200 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Comments

I cannot say enough about the real-time support I receive as well as the data output. Saves us time and money and makes us more strategic.

Pros

The ease of use, and the customer service.

Cons

Nothing that I can think of, it has all of the options I have needed.

Capterra review page

Great Customer Support

  • Richard H
  • Regional Sales Manager
  • Machinery
  • 1001-5000 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5

Comments

The customer support is fantastic. I wish that every company serviced their customers like eSpatial. I reached out to them on multiple projects, they have been very responsive. They ask the right questions to get an understanding of what you need to accomplish with the software. Their overall knowledge of the practical way to use the software of the software is phenomenal.

Pros

The overall easy of use and customer support.

Cons

It doesn't currently integrate into Sugar CRM

Capterra review page

Amazing Product. Otherwordly Support.

  • jay m
  • CEO
  • Marketing and Advertising
  • 11-50 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Comments

I use eSpatial to plot sales by zip codes for retailers and their competitors. The mapping helps me to better focus digital advertising, decide y/n on cable zones, and to measure effectiveness of changes in media plans. Clients love it, because . . . well, the map has life. A spreadsheet does not.

Pros

It's so easy to learn! Yet, the depth of the software is such that it one can produce extremely data-rich mapping. Vs others I've tried it's actually pretty intuitive. Let's put it this way: I just now finished my first un-aided sales comparison mapping for a client. Took me just 20 minutes.

BUT FORGET THE SOFTWARE FOR A SEC. The support team is like something I've never seen before. Even before I signed up for a trial, [SENSITIVE CONTENT HIDDEN] invited me to join to give me a basic tutor. Live chat is great. [SENSITIVE CONTENT HIDDEN] have promptly answered every dumb question I've had - patiently and clearly. (Hoping I'm not leaving anyone out here) And the onboarding was excellent.

Cons

If I REALLY had to pick at something? Graphically it's a little clunky. Getting all the labels to read takes some finagling and fiddling. Could use 2-3 more font choices, IMO

Capterra review page

Easy to use and looks great

  • Adam S
  • Agent
  • Insurance
  • -10 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

This software was very easy to upload my data points and create a map I needed for a presentation. Would recommend to anyone.

Cons

I do not have any cons to report from my experience

Capterra review page

Great mapping tool

  • Joanna K
  • Marketing Director
  • Computer Software
  • 1-10 employees

  • Overall: 5/5
  • Ease Of Use: 4/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Comments

Our company has a recognition program and I used eSpatial for a mapping project to show where the recipients are located by state. It was simple to use, quick, and the end result looks nice.

Pros

The software is pretty easy to use, even without spending a lot of time in tutorials.

Cons

Limited customization, but I was using the free version so I was still happy with what I was able to accomplish.

Capterra review page

Great product

  • Pamela R
  • Director of HR
  • Hospitality
  • 51-200 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Comments

Excellent reaction time, accuracy, customer service

Pros

Easy to upload your excel

Cons

nothing

Capterra review page

Tried for a quick map

  • Barbara D
  • General Manager
  • Food & Beverages
  • 1-10 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5

Comments

easy accessible, good customer support and fast response!

Pros

I was searching for an easy to use heat map tool and was using the free trial. It was a great user experience and the tool was extremely easy to use. If I would need to use something more often this would be my choice!

Cons

Nothing to report here.

Capterra review page

Functional and Easy to Use

  • Pete D
  • Development Associate
  • Real Estate
  • 5001-10,000 employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 3/5

Comments

This was a great product and I was able to do exactly what I was trying to do simply by following the helpful steps in the app, making it incredibly easy to learn how to use the app.

Pros

The ability to layer in regions to create customized heat maps is phenomenal

Cons

Only thing that it would be cool to have is to create a function that would allow you to run a time-lapse, showing you how things change over time

Capterra review page