“Great Customer Support”
- Richard H.
- Regional Sales Manager
- Machinery
- 1,001-5,000 Employees
Comments
The customer support is fantastic. I wish that every company serviced their customers like eSpatial. I reached out to them on multiple projects, they have been very responsive. They ask the right questions to get an understanding of what you need to accomplish with the software. Their overall knowledge of the practical way to use the software of the software is phenomenal.
Pros
The overall easy of use and customer support.
Cons
It doesn't currently integrate into Sugar CRM
“Amazing Product. Otherwordly Support.”
- Jay M.
- CEO
- Marketing & Advertising
- 11-50 Employees
Comments
I use eSpatial to plot sales by zip codes for retailers and their competitors. The mapping helps me to better focus digital advertising, decide y/n on cable zones, and to measure effectiveness of changes in media plans. Clients love it, because . . . well, the map has life. A spreadsheet does not.
Pros
It's so easy to learn! Yet, the depth of the software is such that it one can produce extremely data-rich mapping. Vs others I've tried it's actually pretty intuitive. Let's put it this way: I just now finished my first un-aided sales comparison mapping for a client. Took me just 20 minutes. BUT FORGET THE SOFTWARE FOR A SEC. The support team is like something I've never seen before. Even before I signed up for a trial, [SENSITIVE CONTENT HIDDEN] invited me to joinme to give me a basic tutor. Live chat is great. [SENSITIVE CONTENT HIDDEN] have promptly answered every dumb question I've had - patiently and clearly. (Hoping I'm not leaving anyone out here) And the onboarding was excellent.
Cons
If I REALLY had to pick at something? Graphically it's a little clunky. Getting all the labels to read takes some finagling and fiddling. Could use 2-3 more font choices, IMO
“Easy to use and looks great”
- Adam S.
- Agent
- Insurance
- 2-10 Employees
Pros
This software was very easy to upload my data points and create a map I needed for a presentation. Would recommend to anyone.
Cons
I do not have any cons to report from my experience
“Great mapping tool”
- Joanna K.
- Marketing Director
- Computer Software
- 2-10 Employees
Comments
Our company has a recognition program and I used eSpatial for a mapping project to show where the recipients are located by state. It was simple to use, quick, and the end result looks nice.
Pros
The software is pretty easy to use, even without spending a lot of time in tutorials.
Cons
Limited customization, but I was using the free version so I was still happy with what I was able to accomplish.
“Great product”
- Pamela R.
- Director of HR
- Hospitality
- 51-200 Employees
Comments
Excellent reaction time, accuracy, customer service
Pros
Easy to upload your excel
Cons
nothing
“Tried for a quick map”
- Barbara D.
- General Manager
- Food & Beverages
- 2-10 Employees
Comments
easy accessible, good customer support and fast response!
Pros
I was searching for an easy to use heat map tool and was using the free trial. It was a great user experience and the tool was extremely easy to use. If I would need to use something more often this would be my choice!
Cons
Nothing to report here.
“Functional and Easy to Use”
- Pete D.
- Development Associate
- Real Estate
- 5,001-10,000 Employees
Comments
This was a great product and I was able to do exactly what I was trying to do simply by following the helpful steps in the app, making it incredibly easy to learn how to use the app.
Pros
The ability to layer in regions to create customized heat maps is phenomenal
Cons
Only thing that it would be cool to have is to create a function that would allow you to run a time-lapse, showing you how things change over time
“eSpatial has been an amazing tool for us & has added a great dimension to monitor our distribution”
- Ronak G.
- Manager - Market Research
Pros
Ease of use, multiple visual analysis tool, Customer service & speed. The software allows us to visually decipher the things that are working for us and identifies potential geographies that we need to look at
Cons
Nothing as such. The software performs optimally. Could look at making it an app based software to reduce dependence on the internet and thus make it a 'on the go' application
“Best Customer Support Ever”
- Ramah V.
- Market Research Manager
Pros
Whenever you have a question, Support responds right away. They are so eager to assist. The flexibility that this software has is amazing. There is a high amount of customization. This tool is so flexible, it allows me to map data that I had not even considered mapping. I particularly like the annotations that we can use to give our data some context.
Cons
I havent found any limitations of the software yet. I am sure there are but it does everything that we need it to do. If i had to pick a Con, i would say that if you use the software and then a year passes without using it, you may have to re-acclimate yourself again.
“Great Collaborative platform!”
- Verified Reviewer
- Manager, Demand Generation
- Computer Software
- 201-500 Employees
Pros
I run a small team that responds to inbound leads with the purpose of qualifying and setting up meetings for our Sales partners. With the higher volume and tight turnaround times we deal with, a collaborative plugin like eSpatial is invaluable. The ability for Sales & Marketing power users to view and collaborate on the same project directly in SFDC & in real-time is a game-changer. I highly recommend the team package and the time savings is well worth the investment!
Cons
Nothing to add here. They seem to be pretty good about releasing updates so even if you've got something that you'd prefer to change they'll more than likely get to it quickly.
“Great tool for creating custom maps and charts”
- Janice W.
- Admin
Pros
This is a great tool for creating custom heat maps with our data. The CSV import makes it easy to upload and change data, and every point can show different markers. Very helpful for last minute presentations as well!
Cons
Sometimes manipulating the layers doesn't work as well as it should, but the customer support was always very helpful when I ran into trouble.
“This was the easiest decision. Halfway through a demo I knew we couldn't afford to NOT get eSpatial.”
- Jordan R.
- Store Development Strategist
- Wholesale
- 51-200 Employees
Comments
An all-in-one tool with powerful analytics, a user-friendly interface, and a great value.
Pros
It's intuitive, with a high level of customization, ease of reporting features, ability to support large data sets, ability to export easily, etc.
Cons
I'm a brand new user, but I'm wondering if there's the ability to overlay a search of all businesses in a specific industry. If you could easily search "salons", "restaurants", "mechanics", "movie theaters", etc. to overlay with your own data points, it would be an invaluable retail tool as well.
“Amazing piece of software, so versatile and intuitive”
- John P.
- General Manager
- Logistics & Supply Chain
- 501-1,000 Employees
Pros
Its ease of use an how fast it is, constantly finding new uses and features. Espatial is constantly evolving and the support is amazing
“Unmatched customer service! Responds to requests for help very quickly.”
- Jeff I.
- Manager
Pros
eSpatial provides an array of functions and tools that help with research, but its ease of use allows me to share information with my team without much introduction to the software. The customer service is what truly sets eSpatial apart.
Cons
I'm not sure there is one specific thing that I dislike about the product, but would love the ability to upload files that are in the Shapefile format.