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Customer Reviews

Average Ratings - 38 Reviews


  • Overall: 5/5
  • Ease Of Use: 4.5/5
  • Features: 4.5/5
  • Support: 5/5
  • Value: 4.5/5

Great product

  • Pamela R.
  • Director of HR
  • Hospitality
  • 51-200 Employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Comments

Excellent reaction time, accuracy, customer service


Pros

Easy to upload your excel


Cons

nothing

Capterra review page

Tried for a quick map

  • Barbara D.
  • General Manager
  • Food & Beverages
  • 2-10 Employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5

Comments

easy accessible, good customer support and fast response!


Pros

I was searching for an easy to use heat map tool and was using the free trial. It was a great user experience and the tool was extremely easy to use. If I would need to use something more often this would be my choice!


Cons

Nothing to report here.

Capterra review page

Functional and Easy to Use

  • Pete D.
  • Development Associate
  • Real Estate
  • 5,001-10,000 Employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 3/5

Comments

This was a great product and I was able to do exactly what I was trying to do simply by following the helpful steps in the app, making it incredibly easy to learn how to use the app.


Pros

The ability to layer in regions to create customized heat maps is phenomenal


Cons

Only thing that it would be cool to have is to create a function that would allow you to run a time-lapse, showing you how things change over time

Capterra review page

eSpatial has been an amazing tool for us & has added a great dimension to monitor our distribution

  • Ronak G.
  • Manager - Market Research

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

Ease of use, multiple visual analysis tool, Customer service & speed. The software allows us to visually decipher the things that are working for us and identifies potential geographies that we need to look at


Cons

Nothing as such. The software performs optimally. Could look at making it an app based software to reduce dependence on the internet and thus make it a 'on the go' application

Capterra review page

Best Customer Support Ever

  • Ramah V.
  • Market Research Manager

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

Whenever you have a question, Support responds right away. They are so eager to assist. The flexibility that this software has is amazing. There is a high amount of customization. This tool is so flexible, it allows me to map data that I had not even considered mapping. I particularly like the annotations that we can use to give our data some context.


Cons

I havent found any limitations of the software yet. I am sure there are but it does everything that we need it to do. If i had to pick a Con, i would say that if you use the software and then a year passes without using it, you may have to re-acclimate yourself again.

Capterra review page

Great Collaborative platform!

  • Manager, Demand Generation
  • Computer Software
  • 201-500 Employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

I run a small team that responds to inbound leads with the purpose of qualifying and setting up meetings for our Sales partners. With the higher volume and tight turnaround times we deal with, a collaborative plugin like eSpatial is invaluable. The ability for Sales & Marketing power users to view and collaborate on the same project directly in SFDC & in real-time is a game-changer. I highly recommend the team package and the time savings is well worth the investment!


Cons

Nothing to add here. They seem to be pretty good about releasing updates so even if you've got something that you'd prefer to change they'll more than likely get to it quickly.

Capterra review page

Great tool for creating custom maps and charts

  • Janice W.
  • Admin

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

This is a great tool for creating custom heat maps with our data. The CSV import makes it easy to upload and change data, and every point can show different markers. Very helpful for last minute presentations as well!


Cons

Sometimes manipulating the layers doesn't work as well as it should, but the customer support was always very helpful when I ran into trouble.

Capterra review page

This was the easiest decision. Halfway through a demo I knew we couldn't afford to NOT get eSpatial.

  • Jordan R.
  • Store Development Strategist
  • Wholesale
  • 51-200 Employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Comments

An all-in-one tool with powerful analytics, a user-friendly interface, and a great value.


Pros

It's intuitive, with a high level of customization, ease of reporting features, ability to support large data sets, ability to export easily, etc.


Cons

I'm a brand new user, but I'm wondering if there's the ability to overlay a search of all businesses in a specific industry. If you could easily search "salons", "restaurants", "mechanics", "movie theaters", etc. to overlay with your own data points, it would be an invaluable retail tool as well.

Capterra review page

Amazing piece of software, so versatile and intuitive

  • John P.
  • General Manager
  • Logistics & Supply Chain
  • 501-1,000 Employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

Its ease of use an how fast it is, constantly finding new uses and features. Espatial is constantly evolving and the support is amazing

Capterra review page

Unmatched customer service! Responds to requests for help very quickly.

  • Jeff I.
  • Manager

  • Overall: 5/5
  • Ease Of Use: 4/5
  • Features: 4/5
  • Support: 5/5
  • Value: 5/5

Pros

eSpatial provides an array of functions and tools that help with research, but its ease of use allows me to share information with my team without much introduction to the software. The customer service is what truly sets eSpatial apart.


Cons

I'm not sure there is one specific thing that I dislike about the product, but would love the ability to upload files that are in the Shapefile format.

Capterra review page

The support is AMAZING and the tool is simple to use and works well!

  • Matthew N.
  • Sales Operations Manager

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Pros

The support is amazing. They reply right away every time! I have had two issues that needed resolution within an hour and their support team came through on both times.


Cons

It's a little slow when it saves changes, but it's not that bad. I am throwing a lot of data at it, but generally speaking the speed is not that bad.

Capterra review page

eSpatial is easy to use, maps are visually appealing, and the customer support is fantastic.

  • Kaitlin L.
  • Program Evaluation Coordinator
  • Nonprofit Organization Management
  • 13-50 Employees

  • Overall: 5/5
  • Ease Of Use: 5/5
  • Features: 5/5
  • Support: 5/5
  • Value: 5/5

Comments

eSpatial allows us to create detailed, informative maps of our movement. We can see the locations we already cover as well as gaps in coverage that we can work to fill in. Our members rave about how helpful and interesting our maps are and we are constantly looking for more ways to use maps to illustrate our work.


Pros

I like the modern feel of the software, as well as the ease of use. Other geospatial tools can do a lot, but the results look dated and hard to interpret, plus there can be a steep learning curve. eSpatial, in contrast, is intuitive and the maps are easy to follow, so the experience is great for both me as the creator and for our audience. Any time I have had a question or concern, the support team has responded very quickly and addressed all of my needs with the software.


Cons

I would like to see more built-in boundary maps for areas of interest. However, any suggestions for improvement that I have had over the years have been taken seriously by eSpatial support and I have seen all of my suggestions come to fruition in the 4 years I've worked with them.

Capterra review page

Strong tool

  • Ben H.
  • Data Manager

  • Overall: 3/5
  • Ease Of Use: 3/5
  • Features: 3/5
  • Support: 4/5
  • Value: 2/5

Pros

heat mapping works well, is clear crisp and you dont have to reconfigure bandings like you do with competitors. Customer service during the trial was very good


Cons

Pricing is not as competitive as it could be. not able to plant leader lines from plot points to make zoomed out visualisations easier abiltiy to web share maps

Capterra review page

It's decently user friendly, will need more guidance from a rep to understand features

  • Dot H.
  • Network Development Specialist
  • Hospital & Health Care
  • 13-50 Employees

  • Overall: 5/5
  • Ease Of Use: 4/5
  • Features: 4/5
  • Support: 4/5
  • Value: 4/5

Pros

the ease of uploading data and it's accuracy. The styling panel is great too, lots of different features


Cons

A little confusing and I don't like how I can't have the style pane open simultaneously while adjusting other aspects of my map

Capterra review page

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