The BasicsFree or paid account?Using eSpatialCustomer supportSecurity

 

1. THE BASICS

 

Click to watch a video that will answer all your question about eSpatial.
Click to watch a video that will answer all your questions about eSpatial

What is eSpatial mapping software?

eSpatial is an easy-to-use online mapping and analytics tool that allows you to map spreadsheet data in seconds. eSpatial turns Excel data into a color-codeable, filterable, shareable, analyzable, printable, presentable, street-viewable, customizable, incredible map! Watch our Key Features video.

What locations can I map?

eSpatial will create a data map of any location in the world – you just need at least 1 address/set of coordinates in that location. So, if all your data points are limited to the US, a map of the US will be generated; if all your data points are limited to France, a map of France will be returned – etc. If your data points are spread across the world, then a world map will be generated.

How much does eSpatial cost?

We offer free and paid accounts. We allow you to explore what is the best option for you by allowing free access to a full-functionality eSpatial Pro account for 7 days!

We do not require credit card or other financial details – just your email address and your self-created password. If you decide to upgrade to a paid account, we have a range of flexible annual pricing plans, the benefits of which are listed here.

Sign up for an account now and automatically get access to full-functionality eSpatial Pro for 7 days, free-of charge. After 7 days, you are then automatically switched to a Free account, which will allow you to continue creating and sharing maps.

Do I need to download or install software to use eSpatial?

No. Unlike our competitors, eSpatial is an online – or cloud-based – mapping software. The advantage of this is that access is available from anywhere with a live internet connection. Just use your existing browser (we recommend Mozilla Firefox or Google Chrome) to log into your account. Any work you create is securely saved within eSpatial servers, which only you can access.

Will eSpatial work on an Apple Mac computer?

Absolutely. This is another advantage of online mapping software. Because you access eSpatial through your browser, computer compatibility is not an issue anymore. There is no difference to using eSpatial on a Mac or a PC, or across platforms. eSpatial is also accessible on mobile devices.

 

2. FREE OR PAID ACCOUNT?

 

What’s the difference between a free version of your product and a paid version?

An eSpatial Free account will allow you to create interactive data maps, plotting up to 250 points of data per day. These maps can be shared via email or embedded in a website. With paid versions of eSpatial,  you get greatly-increased upload limits, more analytical functionality, advanced privacy settings, higher resolution printing and comprehensive support, including live chat and one-to-one training sessions. When you sign up to eSpatial, we give you access to full-functionality eSpatial Pro for 7 days, to help you decide whether or not you need a paid version of eSpatial.

What details do I have to provide to set up a free account?

A password and your email address – that’s it. The only time we ask for credit card or other financial information is if and when you decide to switch to a paid plan.

If I decide to go from a free account to a paid eSpatial account, what happens to my existing maps and reports?

Nothing. Anything you created in your account remains in that account. Upgrading is a totally seamless process.

Can I upgrade immediately?

Absolutely, just go to www.espatial.com/pricing and you can be up and running in seconds.

I represent a not for profit group, is there a pricing option for me?

Contact us: support@espatial.com.

 

3. USING eSPATIAL

 

I’ve never used mapping software before…is that a problem?

No. eSpatial has been designed to be used by people with no mapping experience, whatsoever. If you can save an Excel spreadsheet you can begin to create data-rich maps in seconds.

What type of data can I upload to eSpatial?

As long as your data has a location element – e.g., address, zip code, etc – and is contained in an Excel spreadsheet, it can be uploaded to eSpatial and then plotted on a map. It’s really that simple!

My upload failed, what went wrong?

Is your data saved in a standard Excel format as a XLS, XLSX or CSV document? Also, one of the simplest things to check is that you have included column headers (Name, Street, Zip, CIty etc.). Still need help? Find us on Live Chat or support@espatial.com.

What kind of maps can I create using eSpatial?

You can create a simple pin map that places your data points on a map; a heat map that shows level of intensity of a given value (.e.g. Red for high occurrence, Yellow for low occurrence, etc); a route optimization map for more efficient travel; a radius map to reveal data within a given radius range from a center-point, a bubble map that shows volume by pin size and territory maps, where you can custom areas on a map to suit your business operations.

Can I place a map on my website?

Yes and it’s super-easy to do. Once you are happy with how your map looks, save it and then click the sharing icon. Set your map as public. You will then have access to a snippet of HTML which you can use to embed your creation on your website.

Can I export to PowerPoint or print my maps?
Yes. To use an eSpatial map in your presentation, export to JPEG, PNG or PDF formats. Alternatively, you could include a link to an eSpatial map and explore a live map with your audience.

What is a Workspace?

A Workspace is where you upload your data and manage maps. You can have multiple Workspaces, e.g. “January Results” , “West Coast Maps”, etc.

What is a map?

A map is a saved view of your data which can be shared or reopened. e.g. For example, you may want to share only what’s in Texas, zoom in to this area or use a filter and save a map. Maps can also be saved after applying analysis, e.g. Heat map of European Offices with Customers.

Can you give me some examples eSpatial maps?

You can find Use Case examples of eSpatial here or view examples of maps here.

What are the circles with numbers on them?

The feature is called “clustering”. In order to keep the map tidy, we group together pins in close proximity to each other. The number in the circle is the count of pins in that cluster. As you zoom into that location and map space becomes available, the clusters will break apart into individual pins. You can set clustering options in the “Style and Color” menu for your dataset.

Can I label my pins?

Absolutely, find labeling options in the “Style and Color” menu for your dataset. Pick the label column you wish to use and ensure labels are switched on.

 

4. CUSTOMER SUPPORT

 

What support do you provide?

We provide comprehensive support from the moment you sign up to eSpatial. We have a range of online help pages, how to articles and video tutorials, which are being added to all the time. Customers on paid plans also get email and live chat support from our customer success team, who are specialists in mapping software.

I don’t see my question here. What can I do?

Chat with us (look for the orange LIVE CHAT button) or if we’re not online contact us at support@eSpatial.com

 

5. SECURITY

 

How secure is my data in eSpatial?
eSpatial provides the highest level of security available to online service providers. A detailed Security Statement, outlining our certification and information management procedures can be found here.

What happens to the data I upload?

All data uploaded to eSpatial servers remains there securely – until you decide to delete it. If you have a paid eSpatial account, maps are  not viewable by third parties, at any stage – unless you allow it.

Can I securely delete data I upload?

Yes. This is easily done by going into your Library homepage, selecting the relevant dataset and clicking “Delete” in the available actions dropdown button.