There’s a lot of mapping software companies out there that claim to provide user friendly software. The more I speak to customers who have switched from using other software, the less I tend to believe that this is the case.
Last week, one of my colleagues published a blog post that contained two interviews with users who have switched from using MapPoint. I’d like to republish here a quote from one of the interviewees, Jill Rodriguez of RMG.
“MapPoint was anything but user-friendly…It was the least intuitive program I had ever used. Every time we used a map, we had to call up and get help.”
Now I’m using this quote because it references a product that has been recently discontinued. I’m not looking for a trolling match with one of our existing competitors (much as some of them would like it). It’s just not the eSpatial style.
However, what I would like to do is outline eSpatial’s case for being acknowledged as a user-friendly mapping software.
Our heritage and client feedback
We’ve been around since 1997. We started out as a dedicated Geographic Information System (GIS) company but over the last 3 years have built up a cloud-based mapping software product, reacting to client feedback, and tailoring our online mapping product to customer needs.
Our advocacy of mapping software
eSpatial has been consistent in promoting the benefits of mapping software to a range of industries, where mapping software may not always have been seen as a key technology . We provide mapping solutions to industries and services as diverse as healthcare, insurance, non-profit organisations, marketing, sales, logistics, realtors, etc. The majority of those who use our software have little or no previous experience of mapping programs.
Our commitment to continually improve our product
In eSpatial, this isn’t just hot air. We update our software several times a year. We’re not sorting out bugs (though occasionally there may be a minor chink in the armour) but adding new features that enhance and improve the product. For instance in the last year alone, we completely updated our user interface, added route optimization and bubble mapping, and extended our style features. Our criteria for updating these features are i) Has a client requested the feature? and ii) Can that feature be easily accessed and used by the client?
Our help and support
Unlike some other companies, eSpatial has invested heavily in providing support to our customers, using highly trained staff. We know this is rare because so many users come onto our Live Chat facility and ask the support person “Are you a robot?” (which, incidentally, he/she is not). Aside from Live Chat, we also have comprehensive help pages, walkthroughs and video tutorials – essentially everything that makes it easy to get the results that you want, no matter what your experience of mapping. If you read our testimonials, you’ll be struck by how many satisfied customers cite the specific individual who helped them with a mapping problem or found an ingenious workaround.
Our trial and our demonstrations
We don’t trick anybody into believing that we are something that we are not. That’s why we provide a free version of our software preceded by a free, full-function 7-day trial version of a paid version of our software – eSpatial Pro. If you’re going to buy our mapping program, we want you to make sure that our product does what you want it to do. We also want to help your superior or your colleagues to understand your decision, which is why we are happy to provide a live demonstration at a time that suits you and them.