Field Service Management is the management of resources in the field encompassing a vast array of professions including; Engineers and technicians dispatched to fix gas utilities or maintain telecommunication cables, waste management trucks sent to collect garbage, or even healthcare personnel that provide in-home care for patients.
Field Service Management companies provide people with essential support on a daily basis. Their job involves being in the field so it is important that they can have the correct information to be in the right place at the right time, know the job they are assigned to and get to the job as quickly and as safely as possible.
However, Field Service Management companies face many challenges. Managers can find it difficult to monitor field employees, the rising cost of fuel, vehicle maintenance, and the lack of data for analytics is missing, out-of-date or inaccurate. To function efficiently and effectively the Field Service Companies need to make sure that the planning, organizing, and staffing processes are running smoothly. With data visualization tools such as eSpatial’s Mapping Software, Field Service Management companies can dramatically improve their performance while saving on costs and time.
So how can mapping software help firms improve their field service management? Here are some of the ways eSpatial Mapping Software is improving their day-to-day operations:
1. Balanced Work Loads with Territory Management
A major challenge of Field Service Management companies is unbalanced workloads. Some teams or staff may be located in regions with a high density of clients and have to work overtime to serve them, while others are working with a territory too small or not dense enough and end up having too little work. Territory Manager can allow Field Service companies to easily divide up workloads equally among territories to ensure that the demands of each area are met. Each team or employee then has access and is responsible for their assigned territory. Managers can use hierarchies in Territories to monitor the performance of multiple territories and relating then as they see fit based on workloads, density of customers, or even just geographical boundaries.
2. Assign jobs more efficiently with Radius Maps
Field Service Management companies rely on accurate data about the locations of their customers to correctly assign jobs and allocate resources. Radius maps provide a visual and easy way to measure customer density and answer questions such as “how many customer are within 10 miles of your team?” or “what field team is the nearest to a particular customer?” A Radius Map takes two datasets and plots them within a radius circle. For instance, you may manage a team technicians who do call outs, this would generate a list of customers for them based on where they are at a particular time (the Office, on the road, home etc). Visualizing this data can be particularly revealing and can allow organizations to dispatch their employees as quickly as possible, ensuring the customer is satisfied. Ensuring an organized strategy and run a more effective Field Services team.
3. Optimize Routes Saving Time and Fuel
Route Optimization is particularly important for Field Service Management companies who have employees on the road. With our Route Optimization software, you can plot your Excel data on a map, pick a Start and Finish Point and our mapping software will create the optimized route for you or your team’s journey with multiple stops and accurate travel time. It improves fuel efficiency, reduces travel time, and increases the number of customers your business can serve. As eSpatial uses cloud-based technologies, both field teams and managers can instantly communicate with each other between the office and the field using internet connected devices such as smartphone, iPads, and tablets using dynamic, shareable and collaborative maps.
4. Monitor Performance with Heat Maps
Now that you know eSpatial mapping software can make it easy for you to monitor your Field Service teams, their territories and the volume of work assigned to them, you will want to view their performance. With the help of Heat Maps you can easily assess your team’s responsibility and performance. In a Heat Map, different color shades can be used to reveal levels of data occurrence in a geographic area. For example, a red color on the map demonstrates areas where the most services completions occurred, while a yellow color can demonstrate areas where there were moderate to no service completions. Using eSpatial Heat Maps, you can provide a fair and objective basis for evaluating performance, and improve customer relations.
5. Improve Reporting with Data Visualization
One of the most beneficial uses of mapping software for Field Service Management companies is reporting. With the help of data visualization tools such as mapping software, you can create an interactive map that produces charts and graphs with filtering capabilities. You drill down to see your data at zip code, street, state or coordinates level, identify additional details with a single click, visualize high priority areas as clusters, make pin maps, radius maps, territory maps, route maps or bubble maps and map multiple layers of data. These visualized reports will provide an integrated view of your Field Service operation and add a dynamic view of your data.
Want to test out this for your organization?
Get free access to eSpatial Pro for 7 days