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Heather McLean

Customer Communications Manager

With more than 10 years of communications and marketing experience, Heather brings an exceptional turn of phrase to our communication efforts. She ensures our customers are heard and have access to clear, useful information. Having joined the eSpatial marketing team in 2019, you will be seeing a lot more of Heather's educational articles in the coming months.

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How to balance home care provider workloads

Author image - Heather McLeanby Heather McLean on
Balance home care provider workloads with mapping

As the population ages, providing home care is becoming increasingly important. But caring for patients is a demanding job, and overbooking staff can quickly lead to burn out and high turnover. That's why it's important to balance home care provider workloads. Retaining personal support workers, nurses and other home care staff is critical when running a home care business, but it's an area where the industry is struggling. A 2018 study by Home Care Pulse found that turnover had hit...

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  • Reading Time: 5 minutes

https://www.espatial.com/articles/how-to-balance-home-care-provider-workloads

How to Increase Client Renewal Rates in Field Sales

Author image - Heather McLeanby Heather McLean on

Renewals are the life blood of many businesses. If you're losing these customers at renewal time, your whole field sales process is stalled. While you keep bringing in new customers, you're not going anywhere fast. To keep your business healthy and growing, knowing how to increase client renewal rates in field sales is critical. Luckily, there are many things you can do to keep your customers on board. In some companies, the field sales rep continues to work with their...

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  • Reading Time: 5 minutes

https://www.espatial.com/articles/how-to-increase-client-renewal-rates

How to Meet SLA Requirements with Mapping Software

Author image - Heather McLeanby Heather McLean on
A field service van attending a call

When your company has a service level agreement (SLA) in place with clients, meeting that obligation is a top priority. The company has staked its reputation on providing an agreed level of service. If you want to maintain a good working relationship with your clients and earn new business, meeting that commitment is critical. Whether you're providing repairs for enterprise clients, emergency services or anything else that requires you to be on site quickly, mapping software can help. It should be part...

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  • Reading Time: 4 minutes

https://www.espatial.com/articles/how-to-meet-sla-requirements-with-mapping-software

How To Create Fair Sales Territories

Author image - Heather McLeanby Heather McLean on

There are lots of factors that go into creating a successful sales team. You have to choose the right candidates, provide good training, and find the right motivational tools. But even if you've nailed all those steps, your team isn't at peak performance until you've created fair sales territories. As a manager, you may be wondering how to create fair sales territories and why it's such a concern. First, we'll take a quick look at why you should be paying...

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  • Reading Time: 5 minutes

https://www.espatial.com/articles/how-to-create-fair-sales-territories

Save on Fleet Costs with Mapping Software

Author image - Heather McLeanby Heather McLean on
Reduce Fleet Costs With Territory Reorganization

Maintaining and operating a fleet of vehicles is a major expense for any business, and it can fluctuate significantly based on fuel costs, insurance premiums and much more. So how do you reduce fleet costs? There are many strategies that can reduce the cost and ensure you’re getting the most out of your money. Whether your fleet delivers services or transports goods, using data to make decisions is the best way to keep costs down. Fleet costs fall into several...

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  • Reading Time: 12 minutes

https://www.espatial.com/articles/save-on-fleet-costs-with-mapping-software

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