Frequently asked support questions
If you’re not an eSpatial customer yet, you might like to view our sales FAQs.
Logging in
- Where do I log in to eSpatial OnDemand GIS™?
Log in here - I’ve lost my username. How can I recover it?
If you are your organisation’s administrator, your username is the email address that you used to register (typically your work email address). Individual users should contact their organisation’s administrator. - I’ve lost/forgotten my password. How can I have it reset?
If you are your organisation’s administrator, email our support team. Individual users should contact their organisation’s administrator.
Compatibility
- What are the minimum system requirements for an end user’s computer?
eSpatial OnDemand GIS only requires use of standard supported browsers and an Internet connection. It is suitable for use on both Macs and PCs, and requires no additional downloads or plug-ins. - What are the supported browsers?
We recommend using Internet Explorer 8 or 7, or Mozilla Firefox 3.6 for the best user experience. - Which file formats are supported?
File formats supported for upload are: CSV, DGN, GEOJSON, GML, SHP, TAB.
File formats supported for export are: BMP, GIF, JPEG, KML, KMZ, PDF, PNG, TIF/TIFF, SHP. - Can I use eSpatial OnDemand GIS on different computers?
Yes. Because eSpatial OnDemand GIS is delivered via Software-as-a-Service (SaaS), you can log in to access it from any Internet-connected computer.
Data
- How do I add Google Maps to my user account?
Please contact us to request this. - How do I upload data?
- View the help file on uploading and viewing data.
- View videos on uploading data:
- What happens to my data once my subscription expires?
We retain all data for 30 further days, then delete it. This policy also applies to users of our 14-day free trial. - Can I use my own map-based layers?
Yes.
Reporting & printing
- What report formats are available?
Reports are available to be exported as CSV, HTML, PDF, RTF and XLS files. View the help file on reports - What kinds of charts are available?
You can create area, bar, line, pie and scatter charts and graphs. - Can I create shapes or polygons for reporting and analysis?
Yes. View the help file on reports
Account administration
- How do I add or delete users?
View the help file on user administration - How do I assign different permissions to users?
View the help file on permissions - How do I create user groups? ?
View the help file on user groups - How do I get additional user licenses?
To purchase additional user licenses, please contact us
